Government of Odisha
Revenue & Disaster Management Department
Statewide office-ready grievance and service workflow

Welcome to JanSubidha Odisha
A unified platform for offices across Odisha.

A standardized digital platform for offices across Odisha to receive grievances, service requests, tickets, inquiries, workflow movement, hearing, disposal and delivery through role-based dashboards.

👉 e_office Diary 🔐 Sign In to Office
Multi-office setup with office code
Role-based dashboards and workflow
Grievance, service, ticket and delivery
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Key Platform Modules

Designed for statewide use while keeping office-level control, role mapping, and service workflow fully organized.

🏢

Office Registration & Setup

Register offices, assign office codes, create admin access, configure service lists, and initialize office-wise workflow.

Setup new office ↗
Administration
🧾

Single Window Front Office

Receive grievances, service requests and tickets, generate acknowledgement, accept documents, and manage delivery.

Front office workflow ↗
Single Window
📂

Section & Assistant Workflow

Route matters to mapped sections, allow dealing assistants to process records, and maintain office-based digital movement.

Section mapping ↗
Workflow
🧑‍⚖️

Inquiry, Hearing & Disposal

Support field inquiry, notice, ATR, hearing, officer review, final disposal, and official decision workflow.

Open case flow ↗
Officer Actions
📦

Delivery & Receipt Management

Record online or offline delivery, generate duplicate receipt, track finalized cases and maintain citizen-facing closure.

Delivery desk ↗
Final Output
📊

MIS, Dashboard & Monitoring

Monitor office-wise pending matters, service performance, section load, and workflow progress through dashboards.

View insights ↗
Monitoring

Role-Based Workspaces

Every role receives the relevant dashboard and action privileges according to office mapping and assigned responsibilities.

👨‍💼

Admin

Creates users, manages office setup, defines sections, maps users to sections, and controls privileges.

Configuration role
Admin
🪟

Single Window Operator

Receives applications, tracks status, prints acknowledgement, manages receipt, document intake, and delivery.

Public-facing desk
SWO
🗂️

Dealing Assistant

Works section-wise on grievances and service files, updates process records, and prepares action notes.

Section operations
Assistant
🌾

Field Worker

Conducts inquiry, submits field reports, and supports factual verification for office workflow.

Field reporting
Field
⚖️

Hearing / Officer

Reviews files, examines ATR and reports, conducts hearing, and finalizes order or disposal action.

Decision stage
Officer
🔍

Monitoring Authority

Uses MIS dashboards and categorized views to monitor pendency, flow, delay and final disposal across offices.

Review analytics
Monitoring

Important Updates & Notices

Latest
  • Office Onboarding & Setup
    New offices may now be registered through the office setup flow with office code, admin login and role mapping.
    Setup
  • Single Window Service Delivery
    Offices can manage grievance, service request, ticket and delivery lifecycle through one structured workflow.
    Workflow
  • Role-Based Dashboards
    Admin, SWO, assistant, field and officer dashboards are available as per login credentials and privilege mapping.
    Access